Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Support Elioz
  1. Support Elioz
  2. Elioz

Formulaire Demande Support Opérateur

Les champs obligatoires sont marqués d'un astérisque*
Optimisé par Jira Service Management
{"xsrfToken":"478b01272f19dc1b1098a14729794a3179436716_lout","branding":{"id":"3","key":"si","name":"Elioz","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#242424","headerLinkHoverBGColor":"#242424","headerBadgeColor":"#242424"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/282dfff8-fcd8-40ca-a0fb-ca1e9a1ba790/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTA1ZmYwYi02MjJmLTQwY2EtOTg4Mi1jMmQyMmM2ZmFkY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI4MmRmZmY4LWZjZDgtNDBjYS1hMGZiLWNhMWU5YTFiYTc5MCI6WyJyZWFkIl19LCJleHAiOjE3ODgzMjc3NTQsIm5iZiI6MTc4ODMyNzE1NH0.HXx4LvwVPD3v2dAgKL8T5owAYRWjoMf4Y-q7iaiiZN8&client=c105ff0b-622f-40ca-9882-c2d22c6fadca&mode=fit","logoId":"282dfff8-fcd8-40ca-a0fb-ca1e9a1ba790","isLogoAvailable":true,"helpCenterTitle":"Bienvenue au support Elioz","sharedPortalName":"Support Elioz","userInitialAnnouncementHeader":"Bienvenue chez Elioz !","userInitialAnnouncementMessageWiki":"<p>Pour toute demande concernant des problèmes liés à votre contrat, nous vous prions d'écrire à l'adresse suivante : contact@elioz.fr</p>\n<p>Si vous rencontrez un problème technique, veuillez contacter notre équipe de support à l'adresse suivante : support@elioz.fr</p>\n<p>Nous sommes là pour vous aider et vous souhaitons une excellente expérience avec nos services !</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"anglais (États-Unis)"},"fr-FR":{"helpCenterTitle":"Bienvenue au support Elioz","sharedPortalName":"Support Elioz","announcementHeader":"Bienvenue chez Elioz !","announcementMessage":"Pour toute demande concernant des problèmes liés à votre contrat, nous vous prions d'écrire à l'adresse suivante : contact@elioz.fr\n\nSi vous rencontrez un problème technique, veuillez contacter notre équipe de support à l'adresse suivante : support@elioz.fr\n\nNous sommes là pour vous aider et vous souhaitons une excellente expérience avec nos services !","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#000000","helpCenterTitleColor":"#050404","bannerMediaApiUrl":"https://api.media.atlassian.com/file/534d9b41-fb82-4373-93cb-1d40f286d694/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTA1ZmYwYi02MjJmLTQwY2EtOTg4Mi1jMmQyMmM2ZmFkY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzNGQ5YjQxLWZiODItNDM3My05M2NiLTFkNDBmMjg2ZDY5NCI6WyJyZWFkIl19LCJleHAiOjE3ODgzMjc3NTQsIm5iZiI6MTc4ODMyNzE1NH0.Vw3EzMryf6TKIf5ZieQii0uhtLidmDzTGhRwOSvzHoU&client=c105ff0b-622f-40ca-9882-c2d22c6fadca&height=300&mode=fit","bannerMediaApiFileId":"534d9b41-fb82-4373-93cb-1d40f286d694","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#000000","topBarTextColor":"#050404","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"si","projectId":10002,"serviceDeskId":3,"name":"Elioz","description":"<p>Bienvenue ! Vous pouvez soumettre une demande pour le support Elioz à l'aide des options proposées.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"108","name":"Arrêt de Service","descriptionHtml":"","callToAction":"Arrêt de Service","introHtml":"<p>Demande créé pour les Arrêt de Services</p>","icon":10521,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[32],"key":""},{"id":"120","name":"Astreinte","descriptionHtml":"","callToAction":"Astreinte","introHtml":"<p>Arrêt de service lié à l'astreinte</p>","icon":10521,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[32],"key":""},{"id":"154","name":"Berengroep Support","descriptionHtml":"","callToAction":"Berengroep Support","introHtml":"","icon":10769,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10769","groups":[17],"key":""},{"id":"113","name":"Demande Commande Matériel Informatique","descriptionHtml":"","callToAction":"Demande Commande Matériel Informatique","introHtml":"<p>Demande venant du Formulaire Commande Matériel Informatique</p>","icon":10467,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[32],"key":""},{"id":"114","name":"Demande Départ Employé","descriptionHtml":"","callToAction":"Demande Départ Employé","introHtml":"<p>Demande de la part du Formulaire Départ Employé</p>","icon":10514,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[32],"key":""},{"id":"112","name":"Demande Formulaire Support Utilisateur","descriptionHtml":"","callToAction":"Demande Formulaire Support Utilisateur","introHtml":"<p>Demande reçue de la part du Formulaire Support Utilisateur</p>","icon":10576,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[17],"key":""},{"id":"109","name":"Demande Informatique Interne","descriptionHtml":"","callToAction":"Demande Informatique Interne","introHtml":"<p>Demande concernant l'Informatique Interne</p>","icon":10492,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[32],"key":""},{"id":"115","name":"Demande Nouvel Employé","descriptionHtml":"","callToAction":"Demande Nouvel Employé","introHtml":"<p>Demande de la part du Formulaire Nouvel Arrivant</p>","icon":10517,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[32],"key":""},{"id":"187","name":"Formulaire Demande Support Opérateur","descriptionHtml":"","callToAction":"Formulaire Demande Support Opérateur","introHtml":"<p>Demande reçue de la part du formulaire Demande Supp Operateur</p>","icon":10493,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[17],"key":""},{"id":"111","name":"Formulaire Demande Support Superviseur","descriptionHtml":"","callToAction":"Formulaire Demande Support Superviseur","introHtml":"<p>Demande reçue de la part du formulaire Demande Supp Agent</p>","icon":10541,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[17],"key":""},{"id":"35","name":"Demande SI","descriptionHtml":"","callToAction":"Demande SI","introHtml":"<p>Demande reçue de la part de votre canal d'assistance de messagerie.</p>","icon":10527,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"97","name":"test problème récurrent","descriptionHtml":"","callToAction":"test problème récurrent","introHtml":"","icon":10550,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"110","name":"Tâche","descriptionHtml":"","callToAction":"Tâche","introHtml":"<p>Tâches pour SI &amp; II</p>","icon":10472,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"Support Elioz"},{"id":32,"name":"Informatique Interne IVèS / Elioz"}],"orderMapping":{"32":[109,113,108,120,115,114],"17":[187,154,111,112]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b7a3dda6-3e17-301f-91b5-f2e0f6792c6d","appLinkName":"System Confluence","appLinkUrl":"https://ives-group.atlassian.net/wiki","spaceKey":"CD","spaceName":"Centre D'aide","spaceUrl":"https://ives-group.atlassian.net/wiki/spaces/CD","isServer":false},"labels":[],"projectKey":"SI","serviceDeskId":3,"kbLinkDomainURLs":["https://ives-group.atlassian.net","https://cloud.jira.ives.fr"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTA1ZmYwYi02MjJmLTQwY2EtOTg4Mi1jMmQyMmM2ZmFkY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIwNDYzOTUyMjIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg4MzI4MzU0LCJuYmYiOjE3ODgzMjcxNTQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.Tgz1hSwPJ9JAV0zKfHVTJvmMKNbjcoNPoDtb8IVacPg","targetCollection":"upload-user-collection-2046395222","endpointUrl":"https://api.media.atlassian.com","clientId":"c105ff0b-622f-40ca-9882-c2d22c6fadca","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":187,"projectId":10002,"issueType":{"id":"10003","name":"[System] Service request"},"form":{"name":"Formulaire Demande Support Opérateur","descriptionHtml":"","callToAction":"Formulaire Demande Support Opérateur","intro":"<p>Demande re&ccedil;ue de la part du formulaire Demande Supp Operateur</p>","instructions":"","icon":10493,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par e-mail à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/187","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/187","calendarParams":{"firstDay":1,"date":"2026-09-02T07:32:35+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b7a3dda6-3e17-301f-91b5-f2e0f6792c6d","appLinkName":"System Confluence","appLinkUrl":"https://ives-group.atlassian.net/wiki","spaceKey":"CD","spaceName":"Centre D'aide","spaceUrl":"https://ives-group.atlassian.net/wiki/spaces/CD","isServer":false},"labels":[],"projectKey":"SI","serviceDeskId":3,"kbLinkDomainURLs":["https://ives-group.atlassian.net","https://cloud.jira.ives.fr"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTA1ZmYwYi02MjJmLTQwY2EtOTg4Mi1jMmQyMmM2ZmFkY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIwNDYzOTUyMjIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg4MzI4MzU1LCJuYmYiOjE3ODgzMjcxNTUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.7eQ3cLSt9lb4EEg9pRb1JHdC0B1U2-iZ2KIOSJAXQGU","targetCollection":"upload-user-collection-2046395222","endpointUrl":"https://api.media.atlassian.com","clientId":"c105ff0b-622f-40ca-9882-c2d22c6fadca","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":15,"updated":"2026-04-14T08:57:38.424299794Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[187],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":15,"name":"Demande de Support Opérateur","submit":{"lock":false,"pdf":false},"templateFormUuid":"c1e7cc1f-b541-401d-8209-4cf866e1b654"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"5f93a45b-6c95-4f66-92f4-17acf6c47b46"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"bfda2ae9-c216-4dfb-88bb-81bff2521750"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":50},"layout":"default","localId":"f964d3d6-20a4-4308-82dc-aadc22984859"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":49},"layout":"default","localId":"1e205c44-395d-4d8f-a1c4-3f8550a0b93f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"8448da88-ebd0-4c29-bb21-686f5f09262a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"ad494723-7779-436b-8bcf-9a5b1fa8530e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":63},"layout":"default","localId":"1fc4e62b-f0ca-4270-955e-0cb136f813a0"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":69},"layout":"default","localId":"7281d0c0-bbd2-4e18-80f9-83098e0ee5a7"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"f7eb91c7-35bd-4b74-ba63-f3335a795ffa"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"95f3368f-b5ad-425b-b75b-3dadca2e5fc1"}}]}],"conditions":{"33":{"i":{"co":{"cIds":{"43":["10210","15994"]}}},"o":{"sIds":["5"]},"t":"sh"},"51":{"i":{"co":{"cIds":{"50":["1"]}}},"o":{"sIds":["1"]},"t":"sh"},"70":{"i":{"co":{"cIds":{"63":["2","1"]}}},"o":{"sIds":["3"]},"t":"sh"}},"sections":{"4":{"conditions":[]},"5":{"name":"Bloquant ou arrêt de service","conditions":["33"]},"1":{"name":"pièce jointe","conditions":["51"]},"2":{"conditions":[]},"3":{"name":"Priorité","conditions":["70"]}},"questions":{"50":{"type":"cs","label":"","description":"Voulez-vous joindre une Pièce jointe à votre demande ? Par exemple une capture d'écran du problème rencontré","validation":{"rq":false},"choices":[{"id":"1","label":"Oui","other":false},{"id":"2","label":"Non","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"43":{"type":"cs","label":"Impact","description":"Cet impact est à titre indicatif","validation":{"rq":true},"jiraField":"customfield_10004","defaultAnswer":{"choices":["10208"]},"questionKey":""},"71":{"type":"dt","label":"Date et heure du problème rencontré","description":"Merci de renseigner la date et l'heure au moment où le problème a été rencontré. Le champ heure peut être renseigné en écrivant l'heure sous le format XX:XX AM ou XX:XX PM","validation":{"rq":true},"choices":[],"questionKey":""},"69":{"type":"rt","label":"Justification de la priorité Haute ou Très Haute","description":"Merci de justifier le caractère Haut ou Très Haut de votre demande.","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"rt","label":"Cela a-t-il un impact sur votre activité ? ","description":"Si cela à un impact merci de le détailler ci-dessous.","validation":{"rq":true},"choices":[],"questionKey":""},"63":{"type":"cs","label":"Priorité","description":"Cette priorité est à titre indicatif","validation":{"rq":true},"choices":[{"id":"1","label":"Très haute","other":false},{"id":"2","label":"Haute","other":false},{"id":"3","label":"Moyenne","other":false},{"id":"4","label":"Basse","other":false},{"id":"5","label":"Très basse","other":false}],"defaultAnswer":{"choices":["3"]},"questionKey":""},"49":{"type":"at","label":"","description":"Pièces Jointes","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"tl","label":"L'objet de votre demande de support ( Titre ): ","description":"*Max 50 caractères","validation":{"rq":true,"mnc":30,"mxc":50},"jiraField":"summary","questionKey":""},"39":{"type":"cm","label":"Appareil :","description":"Sur quel appareil utilisez vous l'application ?","validation":{"rq":true,"mns":1},"choices":[{"id":"1","label":"Windows","other":false},{"id":"2","label":"Mac OS","other":false},{"id":"3","label":"IPhone","other":false},{"id":"4","label":"IPad","other":false},{"id":"5","label":"Téléphone Android","other":false},{"id":"6","label":"Tablette Android","other":false},{"id":"0","label":"Autre…","other":true}],"questionKey":""},"2":{"type":"rt","label":"Détaillez au mieux votre demande :","description":"Comment le problème apparait il ? ex : Mode de com, manipulation qui a engendré le problème, etc... ","validation":{"rq":true},"jiraField":"description","questionKey":""},"38":{"type":"cm","label":"Application :","description":"Quelle application pose problème ?","validation":{"rq":true,"mns":1},"choices":[{"id":"1","label":"Elioz Entreprise","other":false},{"id":"2","label":"Elioz Connect","other":false},{"id":"4","label":"Elioz Operator ( NewVI )","other":false},{"id":"5","label":"Elioz Operateur","other":false},{"id":"0","label":"Autre…","other":true}],"questionKey":""}}},"uuid":"c1e7cc1f-b541-401d-8209-4cf866e1b654"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":15,"updated":"2026-04-14T08:57:38.424299794Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[187],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":15,"name":"Demande de Support Opérateur","submit":{"lock":false,"pdf":false},"templateFormUuid":"c1e7cc1f-b541-401d-8209-4cf866e1b654"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"5f93a45b-6c95-4f66-92f4-17acf6c47b46"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"bfda2ae9-c216-4dfb-88bb-81bff2521750"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":50},"layout":"default","localId":"f964d3d6-20a4-4308-82dc-aadc22984859"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":49},"layout":"default","localId":"1e205c44-395d-4d8f-a1c4-3f8550a0b93f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"8448da88-ebd0-4c29-bb21-686f5f09262a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"ad494723-7779-436b-8bcf-9a5b1fa8530e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":63},"layout":"default","localId":"1fc4e62b-f0ca-4270-955e-0cb136f813a0"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":69},"layout":"default","localId":"7281d0c0-bbd2-4e18-80f9-83098e0ee5a7"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"f7eb91c7-35bd-4b74-ba63-f3335a795ffa"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"95f3368f-b5ad-425b-b75b-3dadca2e5fc1"}}]}],"conditions":{"33":{"i":{"co":{"cIds":{"43":["10210","15994"]}}},"o":{"sIds":["5"]},"t":"sh"},"51":{"i":{"co":{"cIds":{"50":["1"]}}},"o":{"sIds":["1"]},"t":"sh"},"70":{"i":{"co":{"cIds":{"63":["2","1"]}}},"o":{"sIds":["3"]},"t":"sh"}},"sections":{"4":{"conditions":[]},"5":{"name":"Bloquant ou arrêt de service","conditions":["33"]},"1":{"name":"pièce jointe","conditions":["51"]},"2":{"conditions":[]},"3":{"name":"Priorité","conditions":["70"]}},"questions":{"50":{"type":"cs","label":"","description":"Voulez-vous joindre une Pièce jointe à votre demande ? Par exemple une capture d'écran du problème rencontré","validation":{"rq":false},"choices":[{"id":"1","label":"Oui","other":false},{"id":"2","label":"Non","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"43":{"type":"cs","label":"Impact","description":"Cet impact est à titre indicatif","validation":{"rq":true},"jiraField":"customfield_10004","defaultAnswer":{"choices":["10208"]},"questionKey":""},"71":{"type":"dt","label":"Date et heure du problème rencontré","description":"Merci de renseigner la date et l'heure au moment où le problème a été rencontré. Le champ heure peut être renseigné en écrivant l'heure sous le format XX:XX AM ou XX:XX PM","validation":{"rq":true},"choices":[],"questionKey":""},"69":{"type":"rt","label":"Justification de la priorité Haute ou Très Haute","description":"Merci de justifier le caractère Haut ou Très Haut de votre demande.","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"rt","label":"Cela a-t-il un impact sur votre activité ? ","description":"Si cela à un impact merci de le détailler ci-dessous.","validation":{"rq":true},"choices":[],"questionKey":""},"63":{"type":"cs","label":"Priorité","description":"Cette priorité est à titre indicatif","validation":{"rq":true},"choices":[{"id":"1","label":"Très haute","other":false},{"id":"2","label":"Haute","other":false},{"id":"3","label":"Moyenne","other":false},{"id":"4","label":"Basse","other":false},{"id":"5","label":"Très basse","other":false}],"defaultAnswer":{"choices":["3"]},"questionKey":""},"49":{"type":"at","label":"","description":"Pièces Jointes","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"tl","label":"L'objet de votre demande de support ( Titre ): ","description":"*Max 50 caractères","validation":{"rq":true,"mnc":30,"mxc":50},"jiraField":"summary","questionKey":""},"39":{"type":"cm","label":"Appareil :","description":"Sur quel appareil utilisez vous l'application ?","validation":{"rq":true,"mns":1},"choices":[{"id":"1","label":"Windows","other":false},{"id":"2","label":"Mac OS","other":false},{"id":"3","label":"IPhone","other":false},{"id":"4","label":"IPad","other":false},{"id":"5","label":"Téléphone Android","other":false},{"id":"6","label":"Tablette Android","other":false},{"id":"0","label":"Autre…","other":true}],"questionKey":""},"2":{"type":"rt","label":"Détaillez au mieux votre demande :","description":"Comment le problème apparait il ? ex : Mode de com, manipulation qui a engendré le problème, etc... ","validation":{"rq":true},"jiraField":"description","questionKey":""},"38":{"type":"cm","label":"Application :","description":"Quelle application pose problème ?","validation":{"rq":true,"mns":1},"choices":[{"id":"1","label":"Elioz Entreprise","other":false},{"id":"2","label":"Elioz Connect","other":false},{"id":"4","label":"Elioz Operator ( NewVI )","other":false},{"id":"5","label":"Elioz Operateur","other":false},{"id":"0","label":"Autre…","other":true}],"questionKey":""}}},"uuid":"c1e7cc1f-b541-401d-8209-4cf866e1b654"},"linkedJiraFields":["summary","description","customfield_10004"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ives-group","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"478b01272f19dc1b1098a14729794a3179436716_lout","baseUrl":"https://cloud.jira.ives.fr/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ives-group.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c105ff0b-622f-40ca-9882-c2d22c6fadca","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2fdcc6c1bc234d578b8fa272f1b2cc5a","siteDefaultLanguageTag":"fr-FR","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://ives-group.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}