Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Bienvenue ! Vous pouvez soumettre une demande pour le support Elioz à l'aide des options proposées.
Support Elioz
Berengroep Support
Les champs obligatoires sont marqués d'un astérisque*
{"xsrfToken":"0dde1dd02f6d97341e84db92e85755a66fc4ec7c_lout","branding":{"id":"3","key":"si","name":"Elioz","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#242424","headerLinkHoverBGColor":"#242424","headerBadgeColor":"#242424"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/282dfff8-fcd8-40ca-a0fb-ca1e9a1ba790/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTA1ZmYwYi02MjJmLTQwY2EtOTg4Mi1jMmQyMmM2ZmFkY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI4MmRmZmY4LWZjZDgtNDBjYS1hMGZiLWNhMWU5YTFiYTc5MCI6WyJyZWFkIl19LCJleHAiOjE3NjY1ODY3ODAsIm5iZiI6MTc2NjU4NjE4MH0.a9ZV5mMgfRYUCxNGFHmIJzTkHEnZji_DxIUOMvp2Ig4&client=c105ff0b-622f-40ca-9882-c2d22c6fadca&mode=fit","logoId":"282dfff8-fcd8-40ca-a0fb-ca1e9a1ba790","isLogoAvailable":true,"helpCenterTitle":"Bienvenue au support Elioz","sharedPortalName":"Support Elioz","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"anglais (États-Unis)"},"fr-FR":{"helpCenterTitle":"Bienvenue au support Elioz","sharedPortalName":"Support Elioz","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#000000","helpCenterTitleColor":"#050404","bannerMediaApiUrl":"https://api.media.atlassian.com/file/534d9b41-fb82-4373-93cb-1d40f286d694/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTA1ZmYwYi02MjJmLTQwY2EtOTg4Mi1jMmQyMmM2ZmFkY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzNGQ5YjQxLWZiODItNDM3My05M2NiLTFkNDBmMjg2ZDY5NCI6WyJyZWFkIl19LCJleHAiOjE3NjY1ODY3ODAsIm5iZiI6MTc2NjU4NjE4MH0.d963F_6-TkoDwXW6fRi8zDomju9RJS5qmYmysrb0XiI&client=c105ff0b-622f-40ca-9882-c2d22c6fadca&height=300&mode=fit","bannerMediaApiFileId":"534d9b41-fb82-4373-93cb-1d40f286d694","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#000000","topBarTextColor":"#050404","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"si","projectId":10002,"serviceDeskId":3,"name":"Elioz","description":"<p>Bienvenue ! Vous pouvez soumettre une demande pour le support Elioz à l'aide des options proposées.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"108","name":"Arrêt de Service","descriptionHtml":"","callToAction":"Arrêt de Service","introHtml":"<p>Demande créé pour les Arrêt de Services</p>","icon":10521,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[32],"key":""},{"id":"120","name":"Astreinte","descriptionHtml":"","callToAction":"Astreinte","introHtml":"<p>Arrêt de service lié à l'astreinte</p>","icon":10521,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[32],"key":""},{"id":"154","name":"Berengroep Support","descriptionHtml":"","callToAction":"Berengroep Support","introHtml":"","icon":10769,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10769","groups":[17],"key":""},{"id":"113","name":"Demande Commande Matériel Informatique","descriptionHtml":"","callToAction":"Demande Commande Matériel Informatique","introHtml":"<p>Demande venant du Formulaire Commande Matériel Informatique</p>","icon":10467,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[32],"key":""},{"id":"114","name":"Demande Départ Employé","descriptionHtml":"","callToAction":"Demande Départ Employé","introHtml":"<p>Demande de la part du Formulaire Départ Employé</p>","icon":10514,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[32],"key":""},{"id":"112","name":"Demande Formulaire Support Utilisateur","descriptionHtml":"","callToAction":"Demande Formulaire Support Utilisateur","introHtml":"<p>Demande reçue de la part du Formulaire Support Utilisateur</p>","icon":10576,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[17],"key":""},{"id":"109","name":"Demande Informatique Interne","descriptionHtml":"","callToAction":"Demande Informatique Interne","introHtml":"<p>Demande concernant l'Informatique Interne</p>","icon":10492,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[32],"key":""},{"id":"115","name":"Demande Nouvel Employé","descriptionHtml":"","callToAction":"Demande Nouvel Employé","introHtml":"<p>Demande de la part du Formulaire Nouvel Arrivant</p>","icon":10517,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[32],"key":""},{"id":"111","name":"Formulaire Demande Supp Agent","descriptionHtml":"","callToAction":"Formulaire Demande Supp Agent","introHtml":"<p>Demande reçue de la part du formulaire Demande Supp Agent</p>","icon":10541,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[17],"key":""},{"id":"35","name":"Demande SI","descriptionHtml":"","callToAction":"Demande SI","introHtml":"<p>Demande reçue de la part de votre canal d'assistance de messagerie.</p>","icon":10527,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"97","name":"test problème récurrent","descriptionHtml":"","callToAction":"test problème récurrent","introHtml":"","icon":10550,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"110","name":"Tâche","descriptionHtml":"","callToAction":"Tâche","introHtml":"<p>Tâches pour SI & II</p>","icon":10472,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"Support Elioz"},{"id":32,"name":"Informatique Interne IVèS / Elioz"}],"orderMapping":{"17":[154,111,112],"32":[109,113,108,120,115,114]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b7a3dda6-3e17-301f-91b5-f2e0f6792c6d","appLinkName":"System Confluence","appLinkUrl":"https://ives-group.atlassian.net/wiki","spaceKey":"CD","spaceName":"Centre D'aide","spaceUrl":"https://ives-group.atlassian.net/wiki/spaces/CD","isServer":false},"labels":[],"projectKey":"SI","serviceDeskId":3,"kbLinkDomainURLs":["https://ives-group.atlassian.net","https://cloud.jira.ives.fr"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTA1ZmYwYi02MjJmLTQwY2EtOTg4Mi1jMmQyMmM2ZmFkY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjY1ODczODAsIm5iZiI6MTc2NjU4NjE4MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.bkolPi02ETPnKVLZ2-RU3jcUq8XIQPIvFOSG0erqfGc","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"c105ff0b-622f-40ca-9882-c2d22c6fadca","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":154,"projectId":10002,"issueType":{"id":"10003","name":"[System] Service request"},"form":{"name":"Berengroep Support","descriptionHtml":"","callToAction":"Berengroep Support","intro":"","instructions":"","icon":10769,"iconUrl":"https://cloud.jira.ives.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10769","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par e-mail à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/154","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/154","calendarParams":{"firstDay":1,"date":"2025-12-24T15:23:00+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b7a3dda6-3e17-301f-91b5-f2e0f6792c6d","appLinkName":"System Confluence","appLinkUrl":"https://ives-group.atlassian.net/wiki","spaceKey":"CD","spaceName":"Centre D'aide","spaceUrl":"https://ives-group.atlassian.net/wiki/spaces/CD","isServer":false},"labels":[],"projectKey":"SI","serviceDeskId":3,"kbLinkDomainURLs":["https://ives-group.atlassian.net","https://cloud.jira.ives.fr"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTA1ZmYwYi02MjJmLTQwY2EtOTg4Mi1jMmQyMmM2ZmFkY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjY1ODczODAsIm5iZiI6MTc2NjU4NjE4MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.bkolPi02ETPnKVLZ2-RU3jcUq8XIQPIvFOSG0erqfGc","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"c105ff0b-622f-40ca-9882-c2d22c6fadca","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":5399450039140332,"updated":"2025-09-11T13:51:28.752762633Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[154],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5399450039140332,"name":"Berengroep Support","submit":{"lock":false,"pdf":false},"templateFormUuid":"796422c1-023f-4fcb-96c3-8d449c0dcd37"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"ec945aa9-538c-4455-b832-81fdd2b05c59"},"content":[{"type":"text","text":"Sorry to hear that you’re experiencing issues with our app. To help us diagnose and resolve your problem more quickly, please provide as many details as possible."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"5f93a45b-6c95-4f66-92f4-17acf6c47b46"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"785d2944-670e-486d-b738-97af4b9c5740"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"8448da88-ebd0-4c29-bb21-686f5f09262a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"ad494723-7779-436b-8bcf-9a5b1fa8530e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"95f3368f-b5ad-425b-b75b-3dadca2e5fc1"}}]}],"conditions":{"29":{"i":{"co":{"cIds":{"26":["1","2","3","0"]}}},"o":{"sIds":["2"]},"t":"sh"}},"sections":{"1":{"conditions":[]},"2":{"name":"Appareil","conditions":["29"]},"3":{"conditions":[]}},"questions":{"26":{"type":"cm","label":"Application :","description":"Quelle application pose problème ?","validation":{"rq":true,"mns":1},"choices":[{"id":"2","label":"Berengroep tolkcontact (Elioz connect)","other":false},{"id":"0","label":"Autre…","other":true}],"questionKey":""},"1":{"type":"tl","label":"Your support request subject ( Title ): ","description":"","validation":{"rq":true,"mnc":30,"mxc":50},"jiraField":"summary","questionKey":""},"31":{"type":"at","label":"Document","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"cm","label":"Device :","description":"","validation":{"rq":true,"mns":1},"choices":[{"id":"1","label":"Computer","other":false},{"id":"2","label":"Mac OS","other":false},{"id":"3","label":"IPhone","other":false},{"id":"4","label":"IPad","other":false},{"id":"5","label":"Android Phone","other":false},{"id":"6","label":"Android Tablet","other":false},{"id":"0","label":"Autre…","other":true}],"questionKey":""},"2":{"type":"rt","label":"Details of your request","description":"How does the problem occur?","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"rt","label":"Does this have an impact on your activity?","description":"Please give us some details","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"796422c1-023f-4fcb-96c3-8d449c0dcd37"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":5399450039140332,"updated":"2025-09-11T13:51:28.752762633Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[154],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5399450039140332,"name":"Berengroep Support","submit":{"lock":false,"pdf":false},"templateFormUuid":"796422c1-023f-4fcb-96c3-8d449c0dcd37"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"ec945aa9-538c-4455-b832-81fdd2b05c59"},"content":[{"type":"text","text":"Sorry to hear that you’re experiencing issues with our app. To help us diagnose and resolve your problem more quickly, please provide as many details as possible."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"5f93a45b-6c95-4f66-92f4-17acf6c47b46"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"785d2944-670e-486d-b738-97af4b9c5740"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"8448da88-ebd0-4c29-bb21-686f5f09262a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"ad494723-7779-436b-8bcf-9a5b1fa8530e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"95f3368f-b5ad-425b-b75b-3dadca2e5fc1"}}]}],"conditions":{"29":{"i":{"co":{"cIds":{"26":["1","2","3","0"]}}},"o":{"sIds":["2"]},"t":"sh"}},"sections":{"1":{"conditions":[]},"2":{"name":"Appareil","conditions":["29"]},"3":{"conditions":[]}},"questions":{"26":{"type":"cm","label":"Application :","description":"Quelle application pose problème ?","validation":{"rq":true,"mns":1},"choices":[{"id":"2","label":"Berengroep tolkcontact (Elioz connect)","other":false},{"id":"0","label":"Autre…","other":true}],"questionKey":""},"1":{"type":"tl","label":"Your support request subject ( Title ): ","description":"","validation":{"rq":true,"mnc":30,"mxc":50},"jiraField":"summary","questionKey":""},"31":{"type":"at","label":"Document","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"cm","label":"Device :","description":"","validation":{"rq":true,"mns":1},"choices":[{"id":"1","label":"Computer","other":false},{"id":"2","label":"Mac OS","other":false},{"id":"3","label":"IPhone","other":false},{"id":"4","label":"IPad","other":false},{"id":"5","label":"Android Phone","other":false},{"id":"6","label":"Android Tablet","other":false},{"id":"0","label":"Autre…","other":true}],"questionKey":""},"2":{"type":"rt","label":"Details of your request","description":"How does the problem occur?","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"rt","label":"Does this have an impact on your activity?","description":"Please give us some details","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"796422c1-023f-4fcb-96c3-8d449c0dcd37"},"linkedJiraFields":["summary"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}